Privacy Policy

At Nazifa IT Solution, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Information and Communication Technology (ICT) Act, 2006, Digital Security Act, 2018, and the Consumer Rights Protection Act, 2009 of Bangladesh.

1. Information We Collect

We may collect the following information from you when you use our services or purchase products:

1.1 Personal Information

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely through third-party gateways)

1.2 Technical Information (Digital Products & Services)

• Device information (browser, OS, IP address)

• Login/account activity (for licenses, subscriptions, or software use)

• Error reports or support requests

1.3 Order & Transaction Information

• Purchase history

• Preferred payment method

• Delivery/tracking information (for clothing and physical products)

2. How We Use Your Information

We use collected information for:

• Processing orders and delivering products/services

• Customer support and after-sales service

• Sending order confirmations, updates, and promotional offers

• Improving our website, software, and customer experience

• Legal compliance with Bangladeshi e-commerce and consumer protection laws

3. Sharing & Disclosure

We do not sell or rent customer data to third parties. However, we may share limited information in the following cases:

• With delivery partners for shipping physical products

• With payment gateways (bKash, Nagad, bank, card processors) for transaction processing

• With legal authorities if required under Bangladeshi law

4. Data Protection & Security

• We use SSL encryption and secure servers to protect your personal information.

• Payment details are processed securely through certified third-party providers; we do not store your full card/banking information.

• Access to personal data is restricted to authorized staff only.

5. Cookies & Tracking

Our website may use cookies to:

• Store login sessions

• Analyze website traffic

• Personalize user experience

You can disable cookies in your browser, but some features may not function properly.

6. Data Retention

• Customer order data is stored for up to 5 years (as required by Bangladeshi tax and business laws).

• Digital product account details are retained as long as your license/subscription remains active.

• You may request deletion of your account data (subject to legal retention requirements).

7. Customer Rights

As per Bangladeshi law, you have the right to:

• Request access to your personal data

• Correct or update inaccurate information

• Request deletion of your personal data (where legally possible)

• Opt-out of marketing/promotional messages at any time

8. Third-Party Services

Our website may contain links to external websites (courier tracking, payment providers, etc.). We are not responsible for their privacy practices. Customers are encouraged to read their policies.

9. Updates to Policy

We may update this Privacy Policy from time to time to comply with new laws or improve our practices. Updates will be posted on our website with the effective date.

10. Contact Us

For questions about our Privacy Policy or your data, please contact:

? Email: privacy@nazifaitsolution.com
? Phone: +880-1XXXXXXXXX
? Address: [Insert office address here]

⚖️ Disclaimer: By using our website, services, or purchasing products, you consent to the collection and use of your information as outlined in this Privacy Policy.